Categories
PayPal & Stripe

PayPal Holding Money – How to Fix It?

If you are a new seller and lack PayPal’s trust, you might find PayPal holding money from you for 21 days. And this usually happens if there is any problem or concern with the PayPal orders.

Sometimes a customer may file and win a dispute even if you haven’t done anything wrong. And, the worst part is, you will not be able to invest in your business because of your profits being locked up by PayPal.

So the question is: 

How to avoid having your PayPal payment on hold?

1. By Provide Tracking Information To PayPal. 

By adding tracking information to PayPal, customers will be able to access a tracking number that they can use to track the status of their shipment. 

Even if PayPal is unable to provide the shipping status, customers can track the tracking number on the courier’s website and then find out everything they need to know.

So what is PayPal tracking information?

PayPal tracking information exists in the form of proof of shipment and/or proof of delivery.

In simple terms, you will have to find and specify a list of details about your PayPal order. And the information has to be accurate or else PayPal will not be able to correctly verify your order with the courier.

Adding PayPal tracking information may not be easy for each and every order.

It can become a problem when your business is so large that you now have to correctly provide tracking information for hundreds of orders a day.

That is why it is recommended to use a Shopify app such as UpTrack that automatically does all the hard work for you.

UpTrack will automatically add tracking info to PayPal so that most of your transactions can be eligible for Seller Protection. 

paypal money on hold - Uptrack

That’s right. you will never have to worry about PayPal holding money.

The best part is that UpTrack saves time by sending and uploading all your tracking numbers in one single click.

And don’t worry about scaling your store as UpTrack can sync up to unlimited trackings a month at a very affordable rate.

But that’s not all, UpTrack automatically syncs tracking information to payment gateways for all your fulfilled orders after every 20 minutes.

Since UpTrack helps in building trust with payment gateways, transactions will be protected by Seller Protection.

By automating the entire process, UpTrack enables its users to spend their time on other important areas.

Here’s what people say about UpTrack:

I was quite scared with PayPal holds and disputes when I settled up my dropshipping stores, But UpTrack helped me sending the tracking numbers accurately to the PayPal

-Grind Never Sleeps

This app works well and makes PayPal Very happy. When my order is delivered this app allows me to access my PayPal funds faster and genuinely limits my PayPal Holds. I would recommend this app on my personal experience. Great Job!!!

-My Bump Maternity

UpTrack really does the job for me, no more disputes because of wrong trackings. Used to add in all the trackings myself but now that is on autopilot

-Mytrendy.se

2. Print USPS or UPS shipping label

From your PayPal account, you should be able to print a USPS/UPS label. By completing this process, PayPal will automatically update your tracking information and confirm the delivery.

And hence, PayPal will release the hold (of your money) a day after confirming the shipment with your courier.

3. Update the order status for intangible products and other services 

For the items which do not need the tracking number like digital services or products, you have to update the order status of those items. PayPal will then release your funds in seven days.

How to unlock Seller Protection for each order so that you never have to worry about PayPal holding money? 

PayPal holding money Seller Protection

All your orders will be protected by Seller Protection if you can send the correct “proof of shipment” or “proof of delivery” for each transaction by syncing your tracking information with PayPal.

What is proof of shipment? Here’s what PayPal says: 

“Proof of Shipment is online or physical documentation from a shipping company that includes the following:

  1. The date the item was shipped.
  2. The recipient’s address, showing at least the city and state, or city and country, or zip/postal code (or international equivalent).
  3. The address information on your shipping receipt must match the address on the Transaction Details page.”

What is proof of delivery? Here’s what you will need: 

  1. The delivery date of the item that is to be shipped. The delivery status is required as well.
  2. Item recipient’s address (city, state, zip code, etc) should match the shipping address mentioned on the Transaction Details page.
  3. The signature confirmation will be required when the amount of the item (including shipping and taxes) exceeds $750.
  4. If the item is intangible, you will have to provide compelling evidence that shows the item was delivered or the order was marked fulfilled.

After sending PayPal the correct tracking information and inserting a tracking number for your order, your customers will finally be able to track the shipment.

In this way, the customer can rest assured knowing that the product is on its way and there is not much room for any mistake for PayPal holding funds.

Why does PayPal put payments on hold? 

  1. Your PayPal payments are for risky products: According to PayPal these types of products are highly susceptible to being fake, damaged, or fraudulent. So there may be a payment hold if you are selling tickets, consumer electronics, computers, gift cards, or travel packages.
  2. Lots of your customers are filing for chargebacks, disputes, and refunds: This may cause PayPal to place holds on your account more often.
  3. You are selling products on PayPal for the first time: And because of that PayPal is being extra cautious.
  4. Your business has not made any sales for a while: Or there is a sudden increase in the number of sales you are generating.

How can you stop PayPal from holding money in the future?

  1. The most important thing you can do is to cooperate with PayPal whenever they send you an email, and these email messages usually indicate that something is going on with your PayPal balance. By reading what PayPal says you will learn what caused the hold and how you can prevent it in the future.
  2. Post clear descriptions and images of the product you are selling
  3. ALWAYS send PayPal tracking information for each of your orders. If you don’t have the time and expertise to do this all day, use a Shopify app such as Uptrack that does this for you on autopilot.
  4. Have a well-written return policy so that your customers can know exactly what to expect when buying a product from you.

Read in detail about how to stop PayPal from holding funds by avoiding these 5 mistakes.

Conclusion

By following these guidelines, you will surely be able to access your funds more easily.

Just remember to follow PayPal’s instructions and to always provide tracking information to PayPal so that all your orders are covered by PayPal Seller Protection.

Now we would like to hear your thoughts: How often do you find PayPal holding money? Why does that usually happen? Be sure to let us know by leaving a comment down below.

Categories
PayPal & Stripe

PayPal Tracking Number – How Customers Track Their Orders

Customer always wants to track their orders so that they can rest assured after spending thousands of dollars on an expensive product/service. That’s why PayPal requires proof of shipment and proof of delivery for each order so that tracking information can be given to the customer.

The best thing about PayPal tracking numbers is that it allows sellers to unlock Seller Protection for their transactions in their PayPal account.

And customers just love seeing their orders marked shipped with PayPal Seller Protection as it proves that PayPal has verified the shipment, and they can track their package with the tracking number conveniently.


How customers can track their package using PayPal Tracking Number?

1. Open the PayPal Activity page: Here you will find a list of all your orders basically transaction as well as their status. If you would like to display older orders then go to the select list and choose the time period wherein the order was made

2. Select an order: Here you will find a list of all your orders as well as their PayPal order status. After opening the order, you will find various bits of information about the order such as delivery date, name of the shipping service used, shipment address. Only if the seller you bought from have shipped the item and have uploaded the tracking number information to PayPal. Else, the tracking information won’t be available.

3. Make sure to find the tracking number: Tracking numbers can be found on a customer’s email account where a message from PayPal will be seen (If seller has updated the tracking numbers to their PayPal Business account). It is possible to find the number on the PayPal transaction page as well.

4. Use the tracking PayPal number on the shipping company’s website: By doing this customers can track their orders directly on the courier’s website.

PayPal Tracking how to track order

How to add tracking numbers as a seller?

Doing this process manually will take a lot of time. Especially because of how confusing it is as many pieces of information will have to be specified. That’s why it’s best to let a specialized Shopify app such as UpTrack take care of this entire process for you.

The easiest way to add tracking numbers on paypal is to use:

UpTrack – the best shopify app to automatically sync tracking numbers with PayPal.

UpTrack is the only app that supports both payment gateways (Stripe and PayPal). The best part is UpTrack saves time by sending and uploading all your tracking numbers in one single click. And don’t worry about scaling your store as UpTrack can sync up to unlimited trackings a month at a very affordable rate.

But that’s not all, UpTrack automatically syncs tracking info to payment gateways for all your fulfilled orders after every 20 minutes. And Since UpTrack helps in building trust with payment gateways, transactions will be protected by Seller Protection. By automating the entire process, UpTrack enables its users to spend their time on other important areas of business.

The thing is PayPal cannot manually verify the information provided by thousands of businesses across the globe. That is why they rely on PayPal AI to automate this task.

PayPal AI relies on data points (correct tracking info) to verify your shipments with the courier. As soon as PayPal AI collects enough data points, you will be able to unlock Seller Protection. The problem is, sending the correct tracking info for each order will take huge amounts of time.

And, that’s where UpTrack comes in and saves the day!

Conclusion

Hopefully, you now know how customers track their PayPal orders. Most of the time, they can track it from their PayPal activity page. And, thanks to the tracking number, they can also track orders on the courier’s website as well

If you are a seller and would like to add tracking numbers to your orders, be sure to check out UpTrack.

Categories
PayPal & Stripe

What is PayPal Seller Protection? How to Benefit from it?

Running a business can mean hundreds of PayPal orders a day. That’s why it’s important to make sure each of your transactions isn’t marked with red flags.  Thanks to PayPal Seller Protection you can avoid red flags, holds, disputes, and chargebacks, all at the same time. 

By unlocking Seller Protection for each transaction, you will finally start building trust with your customers and PayPal itself.

The problem is one red flag can turn into many more in the flick of an eye.

And, the worst thing about red flags is that it worsens the trust you have with payment gateways such as PayPal and Stripe.

While this may not lead to your PayPal business account is restricted, you will still suffer from having your revenue stuck inside a reserve, a lot of the time.

Read easy methods about how you can stop PayPal from holding funds.

But that’s not all, during customer disputes you will most likely not be compensated for fulfilling a customer’s order.

In simple words, you will lose money, again and again.

To gain PayPal’s trust and avoid having to deal with red flags, Paypal holds, disputes, chargeback, and plenty of other problems; there is only one solution.

What is PayPal seller protection and what are benefits of it?

By unlocking PayPal Seller Protection, you will be free from all these problems.

You will finally be able to scale your business as much as possible without worrying about the backend.

So what are the two main benefits of PayPal Seller Protection?

  • You will be compensated for every fulfilled order even if the customer has filed a dispute that you are unable to win. Most of the time customers will file a dispute because the product received by them is slightly different from what it looked like on the product page. Sometimes the chargeback could be related to a billing issue or an unauthorized transaction. However if you have seller protection turned on for your account, PayPal will still compensate you for the order especially if it was not your mistake.
  • In case your orders are fulfilled through a courier, It is important to make sure that the courier actually initiated the shipment of the package. PayPal will do this directly for you by verifying your  “proof of shipment” with the courier. Using this process, PayPal will understand that you have actually shipped the product, and hence PayPal Seller Protection will be turned on for your account.
PayPal Seller Protection - Benefits

How to unlock PayPal Seller Protection for each order?

All your orders will be protected by  Seller Protection if you can send the correct “proof of shipment” for each transaction by syncing your tracking information with PayPal.

What is proof of shipment? Here’s what PayPal says:

Proof of shipment is an online or physical documentation from a shipping company that includes the following:

• The shipping date of the item.

• The recipient’s address, showing at least the city and state, or city and country, or zip/postal code (or international equivalent). The address information on your shipping receipt must match the address on the Transaction Details page.

What is proof of delivery? Here’s what you will need:

1. The delivery date of the item that is to be shipped. The delivery status is required as well.
2. Item recipient’s address (city, state, zip code, etc) should match the shipping address mentioned on the Transaction Details page.
3. Signature confirmation which will be required when the full amount of the payment (including shipping and taxes) exceeds $750.
4. If the item is intangible, you will have to provide compelling evidence that shows that the item was delivered or that the order was fulfilled.

After sending PayPal the correct tracking information, PayPal sends a notification to the customer that your order status has been marked shipped by PayPal tracking and the customer can track their package with the given tracking number.

In this way, the customer is able to rest assured knowing that the product is on its way and there is not much room for any mistake.

PayPal seller protection

What type of complaints/disputes/chargebacks are covered by PayPal Seller Protection?

1. Unauthorized transactions

Unauthorized transactions indicate that a buyer’s account made a purchase but the buyer claims that the purchase was not authorized.

These usually happen when a buyer’s account is damaged or is compromised by hackers.

Or sometimes it may just be a mistake on the buyer’s side.

To avoid losing your money, make sure that you have sent the correct proof of shipment/proof of delivery for each purchase.

Without doing this process, Seller Protection will not cover your damages.

2. Item not received

When a buyer has intentionally paid for an item but does not receive the said item, he/she may file a dispute to receive a chargeback.

Many times, the item will not be delivered to the buyer because of the courier or because there may have been a delay in delivery time.

These types of disputes may negatively affect your PayPal balance.

However, if you have Seller Protection unlocked, your balance will not be affected as long as you have provided the correct proof of delivery/proof of shipment for the item.

In addition, the buyer’s payment has to be marked “partially eligible” or “eligible”.

A rundown of all the requirements needed for PayPal Seller Protection:

1. Your permanent address (listed in your PayPal account) must be in the United States.
2. Shipment must be made to the address on the Transaction Details page.
3. Send documentation or other relevant information to PayPal as soon as you are asked

For intangible goods:

1. Met integration requirements.
2. Paid Standard Transaction Fees on the sale.
3. Delivered the item and provide Proof of shipment or delivery for Intangible Goods.
4. Signature confirmation which will be required when the full amount of the payment (including shipping and taxes) exceeds $750.

So what type of transactions are NOT eligible for PayPal Seller Protection policy?

1. Item is significantly different from how it was described or is labeled as counterfeit.
2. Item delivered by you in person unless the buyer paid using PayPal goods and services QR code.
3. Orders not processed through a buyer’s PayPal account.
4. Donations.
5. Items relating to gift cards.
6. Item paid for using PayPal’s friends and family program, PayPal Payouts, and PayPal Mass Pay.
7. Payments made in respect of gold
8. Purchase of a financial product or investment of any kind.

What is the best way to send tracking information to PayPal?

The truth is, PayPal has to process the information sent by thousands of businesses around the world.

Since verifying the data manually will take too much time, PayPal uses PayPal Server AI to automatically manage security measures related to your business account.

And, the thing is PayPal AI relies on data points (correct tracking information) to verify your shipments with the courier. As soon as PayPal AI collects enough data points, you will be able to unlock Seller Protection.

The problem is, sending the correct tracking information for each order will take huge amounts of time. That’s why it’s highly recommended to use a Shopify app that can send tracking numbers to PayPal on autopilot.

One such app is called Uptrack which automatically sends your tracking information to PayPal.

The best part about Uptrack is that it helps sellers unlock Seller Protection as a result of the sheer amount of trust built between you and PayPal.

By automating the entire process, you can spend your valuable time on other areas of your business.

Here’s what people say about UpTrack:

I was quite scared with PayPal holds and disputes when I settled up my dropshipping stores, But UpTrack helped me sending the tracking numbers accurately to the PayPal”

-Grind Never Sleeps

“This app works well and makes PayPal Very happy. When my order is delivered this app allows me to access my PayPal funds faster and genuinely limits my PayPal Holds. I would recommend this app on my personal experience. Great Job!!!”

-My Bump Maternity

“UpTrack really does the job for me, no more disputes because of wrong trackings. Used to add in all the trackings myself but now that is on autopilot”

-Mytrendy.se

It is possible to manually add the tracking information for each order but this will take up time and cause lots of headaches in the process.

Here’s how you do it:

  1. Open PayPal and open the “Activity” page.
  2. You will be presented with a list of all your transactions. 
  3. Find the transaction that you wish to update and select “add tracking” from the dropdown list.
  4. Fill in all the details regarding the shipment carrier and all other relevant tracking information.
  5. Select “order processed” if you are selling an intangible product.
  6. Submit the form. Now your customer will receive an email that includes a tracking number, order status, and the details of the shipping company.
  7. Repeat this process for each transaction. 

Conclusion

I hope today’s post explained how important it is to have PayPal Seller Protection enabled for all your orders.

Without it, you will be susceptible to PayPal chargebacks, disputes, holds, and red flags.

And since sending tracking information for each order may not be easy for everyone, it is highly recommended to use a Shopify plugin such as Uptrack that syncs your tracking information with PayPal on autopilot.

Now I want to hear from you:

Why do you think seller protection is important?

Be sure to let us know by leaving a comment down below.

Categories
PayPal & Stripe

PayPal Tracking Number: Update Order Status to Shipped

Adding PayPal tracking numbers should be a valuable practice for your business. As a seller, you do not want your transaction to be not marked with a red flag. To avoid having to deal with red flags, chargebacks, and disputes, it is important to add tracking numbers to PayPal so that you can gain trust and unlock Seller Protection. Here we will explain how you can update all your store order’s tracking numbers to PayPal and update the order status to shipped.

Without further ado, let’s jump right in!

Update PayPal Tracking Numbers

Why should you sync your store’s tracking numbers with PayPal?

Customers want to be able to track their packages at all times. Especially when they do not know when their product will arrive. 

Sometimes, the whereabouts of the products can become important to know as well.

With the use of PayPal tracking numbers, customers have the luxury of checking various bits of information regarding their packages. 

All they have to do is enter the PayPal tracking number on the activity page and they will be able to check:  

  • Whereabouts of the package. 
  • The scheduled time their order will be successfully delivered.
  • The exact time their package began shipping.

What happens if you do not provide PayPal tracking number?

Without providing sufficient information, there will be very little trust between you (the seller) and PayPal. Since PayPal is not aware of you, you actually Shipped the product to the customer or delivered it.

Your funds may be stuck inside a reserve or your account may be put on hold as a result of a customer dispute or a red flag.

However, PayPal cannot manually keep an eye on and process the information for thousands of business services.  

That is why they use PayPal Server AI (artificial intelligence) to automatically govern all their security decisions such as account holds, reserves, etc.

PayPal AI relies on data points (correct tracking information for each order) to automatically verify your shipments directly with the relevant courier. 

If PayPal AI has sufficient data points, you will unlock Seller Protection.

So to make sure that you actually shipped the product, you will have to send tracking information for each order. 

This will take a lot of time and the process is certainly not easy for everybody.

PayPal Shipped Tracking Status Update

How to sync all your stores’ tracking numbers info with PayPal?

The easiest way to add tracking numbers for each transaction is to use UpTrack – the best Shopify Application to provide tracking numbers to PayPal on autopilot.

UpTrack is the only Shopify App that supports both payment gateways (Stripe and PayPal).

The best part is UpTrack saves you lots of time by automatically sending the correct tracking numbers to PayPal.

add tracking info paypal stripe autopilot

And don’t worry about scaling your store as UpTrack can sync unlimited trackings a month at just 9.99$ saving you thousands of 1,000$ and far better than having a hold. Weekly reports are also available for each submitted/synced order.

UpTrack comes with a “7 days Trial”, while the plan starts at just 3.97$ and needs minimal permission for your PayPal and Stripe accounts.

But that’s not all, UpTrack automatically syncs tracking info to PayPal & Stripe-like gateways for all your fulfilled orders after every 20 minutes.

Since UpTrack helps in building trust with payment gateways, transactions (orders) will be protected by Seller Protection.

By automating the entire process, UpTrack enables its users to spend their time on other important areas.

Here’s what people say about UpTrack:

I was quite scared with PayPal holds and disputes when I settled up my dropshipping stores, But UpTrack helped me sending the tracking numbers accurately to the PayPal”

-Grind Never Sleeps

“This app works well and makes PayPal Very happy. When my order is delivered this app allows me to access my PayPal funds faster and genuinely limits my PayPal Holds. I would recommend this app on my personal experience. Great Job!!!”

-My Bump Maternity

“UpTrack really does the job for me, no more disputes because of wrong trackings. Used to add in all the trackings myself but now that is on autopilot”

-Mytrendy.se

paypal update tracking number order status

How to Manually Add Paypal Tracking Number

You can add your PayPal tracking number manually but this is quite complicated and is very time-consuming.

Here’s how you do it:

  1. Open PayPal and open the “Activity” page.
  2. You will be presented with a list of all your transactions. 
  3. Find the transaction that you wish to update and select “add tracking” from the dropdown list.
  4. Fill in all the details regarding the shipment carrier and all other relevant tracking information.
  5. Select “order processed” if you are selling an intangible product.
  6. Submit the form. Now your customer will receive an email that includes a tracking number, order status, and the details of the shipping company.
  7. Repeat this process for each transaction.

How does Seller Protection work?

PayPal Seller protection allows you to receive the full amount for each payment even if the buyer filed a dispute or requested a chargeback.

As a seller, you are protected from being penalized for unauthorized transaction claims by buyers.

No matter what happens, PayPal will help you get your money.

Here’s how it works:

  • PayPal will then try to qualify your transaction as eligible. Once that is done, your funds will be accessible shortly after.
  • You will be asked to provide information such as proof of information, proof of delivery, tracking numbers within a certain timeframe.
  • A temporary hold is placed on your funds in case a buyer files a claim or requests a chargeback

To unlock seller protection, you will have to send proof of shipment to PayPal for each transaction

By doing that, PayPal will create a tracking number for your transaction.

This process can take hefty amounts of time. That is why it is recommended to use a Shopify App like Uptrack to automate this entire process.

PayPal currently uses deep learning and machine learning algorithms to combat fraud which is at an all-time high.

PayPal Server AI focuses on a user’s account health, account limitations, and most importantly, red flags.

To be on the safe side, always focus on maintaining seller protection as long as possible.

Conclusion 

Hopefully, you now know why it is so important to sync and add all your tracking info with PayPal.

It can help prevent chargebacks, disputes, holdups, and red flags.

Although this can be done manually, it will most certainly take up extremely long periods of time.

That is why using an auto-sync Shopify App such as UpTrack can help you improve cash flow and build trust with payment gateways.

So what did you like most about UpTrack? 

Do let us know in the comment section down below

Categories
PayPal & Stripe

How To Get PayPal & Stripe To Stop Holding Funds 2022

After selling online especially, in the US, for five years and doing millions of revenue across numerous stores via PayPal and Stripe, it is a very unpleasant experience when PayPal marks transactions as Your Payment on Hold. As an e-commerce store owner, I will share my experience about How To Get Paypal & Stripe Stop Holding Funds. 

Disclaimer – Some information below is shared and written as per my views and experience. I have also provided the official links for PayPal Seller Protection at the bottom of this blog.

So, I have compiled the five essential requisites that lay the foundation for a better relationship with PayPal and Stripe. 

PayPal Server AI (Automatic Intelligence) governs the decisions related to your PayPal account’s health, its limitations, or PayPal Payment on Hold. The same goes with Stripe. In short, every outcome! and this governance AI is only understood through data points. There are no humans like you and me for decision-making except AI. 

Listen, if you do not do these simple things right, you might lose your business!

And, it does not matter,

  1. How well you care about your customers!
  2. How much inventory you have! 
  3. or How beautiful your website and models are!

PayPal & Stripe cares for their business reputation & better customer experience.

So, pay close attention to the checklist below and avoid PayPal & Stripe compliance mistakes and future regret. However, the solutions to keep away the ‘Paypal money on Hold‘ (as well as Stripe) verdicts are straightforward to implement! 

So, by the end of the article, you will completely understand How To Get Paypal & Stripe to Stop Holding Funds.

Checklist – How to Get PayPal to Stop Holding Funds

  1. Never Assume PayPal and Stripe are banks.
  2. Turn On – PayPal Seller Protection – Important.
  3. Shipping and Privacy Policies.
  4. Customer Support and Phone Number.
  5. Stop Using Copyright and Trademarks.

1. Never Assume PayPal and Stripe Are Banks

paypal money on hold

Straightforward and simple – You need to protect your hard-earned revenue, so keep it in an actual bank.

Do’s

  • Withdraw 80% of the Total Funds of your PayPal account daily to the Real Bank!
  • Apply for lower fees, the process is all automatic. Contact PayPal support, and you’ll end up profiting a lot. (They won’t cross-question you if your volume is Good!)

Dont’s

  • Do not hold more than $5,000 – $10,000 payments at any time on PayPal and Stripe.
  • And don’t be a lazy freak on withdrawing your money daily.

In some countries, you can enable PayPal’s Auto-Sweep feature, which automatically withdraws your Paypal account balance daily. However, if your country does not support this option, I strictly recommend a manual withdrawal daily. (You can use your PayPal phone app to withdraw the money daily).

This will certainly minimize your risk with Paypal from holding money if they decide to put a hold on your account payment.

2. Turn ON PayPal Seller Protection [ Important ]

money on hold paypal - seller protection

Seller Protection is a feature by PayPal to protect sellers from fraud, and irresponsible customers.

To Turn ON Seller Protection on PayPal, you will need to submit proof of shipment to PayPal for each transaction occurring in your store (Basically, Feed Datapoint to PayPal Servers).

As soon as you submit the tracking numbers –  “PayPal Seller Protection Gets Turned ON”.

  • By synchronizing the courier tracking information with the PayPal servers, you are actually providing PayPal AI that you are a legitimate and serious business. Since you have already shipped the product, PayPal can directly verify it with the courier servers regarding delivery updates.

Do’s

  • Sync Tracking Numbers to PayPal to Turn on Seller Protection.
  • Use Apps Like Uptrack to automate the process and avoid headaches. (Uptrack has a Free Plan)
  • The accounts syncing tracking numbers to PayPal had very few issues. The same is the case with Stripe.

Dont’s

  • Ignoring the Importance of Seller Protection

However, submitting courier tracking numbers (proof of shipment) to PayPal is a tedious task. Therefore, at Proveway, we have created a wholly automated Shopify App that will Turn Seller Protection on for all of your orders entirely on autopilot

 

Sync tracking info to PayPal - uptrack

That will save you time, money, and ultimately your business by preventing Paypal ‘money on hold’ verdict

And the BIGGEST ADVANTAGE of Uptrack is, it submits tracking numbers to Stripe also!

Completely Automate Tracking Information to PayPal and Stripe simply by setting – Proveway Uptrack for once. 

Simply set and forget!

 
Shopify Store Link – Shopify App Store Link
 

3. Shipping and Return Policies

Paypal shipping and return policies payment

Let me keep this simple; you need to make sure you have the following:

Do’s

  • A clear indication about the delivery time.
  • What happens if the customer does not receive the item in the mentioned time frame? – Have a clear solution for this on your return & delivery page.
  • Keep returns and refunds smooth so that your customers never directly hit a PayPal or bank chargeback.

Dont’s

  • No Shipping & Contact Us page on your website.
  • Not proper information, if a customer wants to return the item they purchased.
  • Not issuing refunds promptly even if it wasn’t the customer’s mistake.

If you are dropshipping and asks customers to return the item themselves by manually shipping it, you are killing your business.

It is a general mistake from the e-commerce sellers’ side that leads to PayPal money being on hold, However, If you are doing this, then you need to irradicate this problem immediately.

A better idea would be to charge restocking fees for all returns and create a return label! Then, while refunding, you just deduct the restocking fees from the total amount, which is the easiest for customers. At least they will not be posting bad things about your store on Trustpilot or BBB. 

Do this, and you will get a better business reputation and fewer angry customers. Thus, a better PayPal and Stripe relationship and ultimately protect you from PayPal from holding money.

Here is an App for generating cheap shipping labels: Shippo (find it on the Shopify App Store).

4. Customer Support and Phone Number

Do’s

  • Reply to all customer issues within 24 hours.
  • Have a customer support phone number.
  • Have at least 3 Channels for customer support.

Dont’s

  • Not resolving customer issues within a week.
  • Customers have fewer channels to contact you.
  • Not replying to customers within 24 hours.
  • Your website contact process is ambiguous.

You can get a customer support care number from Freshcaller!

5. Copyright & Trademarks

It’s not just Facebook and Shopify who do not like to entertain DMCAs. If any other brand team DMCA’s PayPal for any copyright issues on your store and if PayPal found them right. You’ll lose your PayPal access for life.

Do’s

  • Use supplier’s product images only for low-volume products,
  • For Products doing with 50,000$ volume, get your product photos.
  • Once a product starts getting sales, rewrite the product description.
  • Before you scale any product make sure it’s not an exact copy of any other brand. Confirm this with your supplier multiple times.

Dont’s

  • Don’t use any other brand or trademark keywords.
  • Don’t scale products with your supplier images.

I hope by now you should have learned ways how to get PayPal & Stripe to stop holding funds. You need to do a better job at customer service and being a legit business. 

Disclaimer and References:

Courier Tracking numbers provided to PayPal, should also match the customer address mentioned on the PayPal transaction page. Therefore these tracking numbers should be 100% real.

PayPal Seller Protection – https://www.paypal.com/in/webapps/mpp/paypal-seller-protection